Step 1
Photograph the pouch
However it arrived, sealed or not.
Replacements
Send a photo. We replace it.
That is the entire policy. No form to fill in and nothing to post back.
Step 2
Send it on WhatsApp
With your order number if you have it to hand.
Step 3
We replace the order
In full, dispatched on the next batch.
Detail
What is covered.
Damaged or opened in transit
Replaced in full. Send a photo of the pouch.
Wrong pack size delivered
Replaced in full, and keep the one you were sent.
A quality problem with the almonds
Photograph what you are seeing and message us. We would rather know than not.
Changed your mind
This is a food product made to order after you buy, so we cannot resell a returned pouch. Message us and we will see what we can do.